@ 2024 Eyetonik. All Rights Reserved.
Last updated: 2024-09-01
Thank you for shopping at eyetonik. We strive to ensure your complete satisfaction with your purchase of spectacles, sunglasses, contact lenses and other related product. However, if you are not entirely satisfied or if you encounter any issues with your order, we have outlined our refund policy below to provide you with a hassle-free experience.
To be eligible for a refund, you must notify us within [14] days of receiving your spectacles.
The spectacles must be in their original condition and packaging, including all accessories, tags, and documentation that were included in the original shipment.
Prescription lenses that have been customized according to your specific requirements are nonrefundable, as they are personalized to your needs.
Items that have been damaged or altered due to customer misuse, negligence, or accident are not eligible for a refund.
To initiate a refund, please login to website and submit Refund request or contact our customer support team through our website [ care@eyetonik.in ].
Provide your order details, including the order number, date of purchase, and the reason for the refund request.
Once we receive your refund request, we will review it and respond to you within [2-3] business days.
If your refund request is approved, we will provide you with instructions on how to return the spectacles.
You will be responsible for the return shipping costs, unless the return is due to an error on our part
Upon receiving the returned spectacles and verifying their condition, we will process your refund within [4-5] business days.
The refund will be issued through the online payment method.
If you wish to exchange your spectacles for a different model or color, please contact our customer support team.
The same eligibility criteria mentioned in section 1 apply to exchanges.
If the desired model or color is not available, we will issue a refund following the process outlined in section 3.
Shipping and handling charges are non-refundable, except in cases where the return is due to an error on our part.
Our Eyeframe are covered by upto [1]-year conditional warranty against manufacturing defects. Sunglasses and Lenses including computer glasses are covered by a [6]-month warranty against manufacturing defects.
Warranty on Contact Lenses is provided by brand seller, eyetonik is not responsible.
Warranty on Luxury, International and other brands is provided by brand seller, eyetonik is not responsible.
If you encounter any issues covered by the warranty, please contact our customer support team for assistance.
We reserve the right to modify or update this refund policy at any time.
Any changes to the policy will be effective immediately upon posting the revised version on our website.
If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction.
Note: This refund policy is provided as a general guideline. We recommend reviewing our full terms and conditions for additional information regarding your rights and responsibilities when shopping on our website.
Contact Information Emali : care@eyetonik.in
What's app Assistant: +91 982 287 7589